Should small businesses have their own app? Great question. Let’s take a look at some of the things to consider when determining whether or not to invest in an app for your small business.
Driving customer retention in a service-based business requires determination and planning to make your efforts show fruit. In this post we review some steps forward in developing a retention plan for service firms that can increase your effectiveness.
The widely popular Ultimate Question is now a main stay for any customer or employee facing survey. This this post we look at five variations and how we’ve used the spirit of the question to get us more targeted insight in our surveys.